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Do you want to improve access at your health center?
The efficiency and productivity of many primary care practices are often limited by work processes that result in long cycle times and wait-times, high no-show rates, and low staff and patient satisfaction. Patients can often wait 3-6 weeks for an appointment and an average of 2 to 3 hours for just 15 minutes of actual face-time with their provider.
PCDC's Practice Redesign program uses proven strategies and tactics that directly align with principles and elements of the Patient-Centered Medical Home. PCDC has coached more than 200 primary care teams to implement changes that improve patient flow and optimize staff and provider capacity to deliver truly patient-centered care.
What We Do
PCDC's Practice Redesign team has coached more than 220 primary care teams at community health centers, ambulatory clinics and hospitals. On average, our services have decreased no-show rates by nearly 70%, dropped appointment backlogs from 21 days to 0-5 days, cut cycle times by 50% (to an average of 51 minutes), increased provider productivity by 33% and improved patient and staff satisfaction.
Practices will work with PCDC to select a change team that will learn, adopt and spread key change concepts and principles for redesign over a course of weeks or months that enhance access to appointments and reduce patient wait-times. Practices will learn to:
- Measure cycle times and patient wait-times and set goals for improvement
- Evaluate and map patient flow and develop and test new processes to spread and sustain improvements
- Create permanent capacity for same day appointments, eliminate appointment back-logs and unnecessary visits
- Establish care teams and right-size patient panels to ensure on-time performance, adequate planning and preparation, and teamwork
- Implement new ways to provide services, such as telephone or e-mail consultations and group visits
Program Impact
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