MANAGED CARE PLAN REDESIGN PROJECT

Goal
A model health maintenance organization wanted to:

• Reach optimal performance
• Create a great work environment to attract and retain a talented workforce
• Attain a very high level of customer satisfaction

To do this, the managed care organization needed to transform its culture. The organization needed to focus on its strategic objectives, increase teamwork and eliminate its Àfunction-silo structure,” improve decision-making and support the executive management team as it developed long-term goals and objectives.

PCDC Solution

• Bring managers and supervisors together to identify areas of the organization that are most prepared for redesign.
• Train and coach two teams in PCDC's redesign methodology.
• Adapt, test and implement the redesigned model.
• Prepare the two teams to train and coach other staff in order to increase the results.