OPERATIONS SUCCESS

PCDC's Operations Success programs transform the way health centers and hospitals deliver care and conduct their business. We offer sophisticated strategies, on-the-ground coaching and a team-oriented approach that creates lasting improvements. PCDC staff and nationally recognized experts guide teams of health center staff to plan, implement and evaluate concrete changes using the Learning Collaborative Model, developed by the Institute for Health Care Improvement. Through these Collaboratives, health center teams work together to understand their challenges, analyze the causes, learn and test new strategies and share what they have learned with coworkers and colleagues from other institutions. We have trained over 100 teams from 52 different hospitals, health centers and special needs providers. The result is increased access, higher quality care for patients and stronger health centers. Operations Success four proven strategies include:

The Increasing Revenue enables health centers to collect more payments, reduce errors and inefficiencies and improve their cash flow. In addition to restructuring systems, this six-month program creates more staff awareness and accountability for collecting revenue. By processing claims more efficiently through streamlined and highly structured system for collecting payments, the health centers experience increased financial security.

The Reducing Patient Wait Times program area transforms fragmented work processes into effective and streamlined systems. This six- to eight-month Collaborative increases productivity as well as staff and patient satisfaction by various strategies, including elimination bottlenecks in patient flow and improving communication.

The Accelerated Appointment Availability program area raises the standard of care by enabling centers to offer patients on demand same-day appointments with their personal physicians. This 10-to 12-month Collaborative guides health centers and hospitals through a comprehensive overhaul of their appointment scheduling system.

The Attracting and Retaining Patients program area allows centers to employ a combination of high- and low-tech marketing strategies to bring in new patients, improve their finances and reach out more effectively to their communities.